SAFETY TOOLKIT, FAQs, CUSTOMER SERVICE SCRIPTS | CLIENT: FEBREZE

VOCs, benzisothiazolinones, cyclodextrins, polymers—wait, what? Febreze needed a Safety Toolkit for their service team that could double as online FAQs. The challenge: all the content was written in dense, science-heavy language. I became the translator, turning the jargon into plain English that anyone could follow. Favorite header from the project? When Life Hands You Limonene.